Industry is moving more towards being “Human”, more ‘empathy’ rather than sympathy, We are moving towards an era where diversity and inclusion is playing a key role. We are working with diverse team in a small global village with different mental models. Being a team player is the new ‘Corporate Karma’.
In all this there exist conflict, which is inevitable in any teams, difference in thought etc etc… In a way conflict is essential to encourage creativity, collaboration and learning that makes a team high performing and engaging.
Encourage constructive conflict….?
So how do you encourage a healthy conflict??…
… by decreasing the negative elements and increasing the good ones…
Here is the trick…
– Establish a shared structured method for resolving conflict
– Provide criteria for contentious trade-offs
-Set conflict ground rules
Examples: Wait for another person to finish speaking before jumping into the conversation.
Acknowledge the value of another person’s idea, even if you don’t agree with it.
Remember, every team is unique—personalities or organizational culture will dictate much of your team’s conflict management rules
Now left with unresolved conflicts.. ? mm.. that can destroy teams ability to achieve its goals…
Steps to resolve destructive conflicts
– Find the root cause
– Facilitate a resolution
– Remind people to forgive – we are human
